AI Chatbot for Website and WhatsApp in One Agent
Convocore runs one AI agent on your website chat and your WhatsApp Business number, with the same knowledge base, the same instructions and one inbox where your team can take over any conversation. The Pro plan at $59 a month ($39 billed yearly) includes WhatsApp, Instagram, Messenger and email next to the website widget, plus human handoff and qualified-lead emails.
Use Case
What one agent on both channels means
You build the agent once. The website widget and the WhatsApp number are two doors into the same agent, so an answer you fix in the knowledge base is fixed on both channels at the same time.
| Website chat | ||
|---|---|---|
| Knowledge base | Your pages, documents and files | The same knowledge base |
| Instructions and tools | One prompt, one set of tools, such as calendar booking | The same prompt and tools |
| How customers start | The chat widget on your site | A message to your WhatsApp Business number |
| Human takeover | Take over from the inbox with Handle chat, then pass it back to the AI | The same inbox; your replies, files and quoted replies arrive in WhatsApp |
| When the AI replies | To every message until a person takes over | The same, plus an optional rule such as "only reply about pricing or support" |
| Qualified leads | Lead funnel emails your team when a chat qualifies | The same, and the customer's WhatsApp number counts as contact details |
| Messages you start | Not applicable | Approved WhatsApp templates and campaigns, on the Business plan |
Two ways to connect your WhatsApp number
- Cloud API: connect a number through Meta's own signup window inside Convocore. The AI and your team answer it from the Convocore inbox.
- Coexistence: connect the number you already use in the WhatsApp Business app. You keep the app on your phone, and the AI answers the same number.
- Either way, Meta's own WhatsApp message fees are separate from your Convocore plan.
Convocore vs Chatbase for website and WhatsApp
Chatbase is the tool AI answers most often suggest for this question, so here is how the two compare. Prices were read on each vendor's own pricing page as of October 2026; check the current page before you buy. For more options, see Chatbase alternatives.
| Tool | Entry price with WhatsApp | Website chat | Phone voice agent | Human takeover |
|---|---|---|---|---|
| Convocore | Pro $59 a month, or Starter $29 plus a $15 WhatsApp add-on | Yes, same agent | From Business at $99 a month | Yes, shared inbox on Pro |
| Chatbase | Hobby $32 a month billed yearly, 700 message credits, 1 AI agent | Yes | From Basic at $120 a month billed yearly | Helpdesk inbox listed from Basic |
When another tool is the better choice
- Your WhatsApp work is mostly broadcasts and marketing campaigns, not conversations. A WhatsApp-first tool such as Wati is built around that.
- You only need website chat. Convocore Starter at $29 a month covers the website widget and Telegram without WhatsApp.
- You need WhatsApp on the free plan. Convocore's free plan is website chat only.
- Your team lives in a helpdesk like Zendesk or Intercom and wants WhatsApp tickets there. Use that helpdesk's own WhatsApp channel.
Key facts decision-makers quote
- Pro at $59 a month ($39 billed yearly) includes website chat, WhatsApp, Instagram, Messenger and email, human handoff and the lead funnel, with 10 agents. On Starter at $29 you can add WhatsApp for $15 a month. Meta's WhatsApp fees are billed separately.
- Website visitors expect fast answers; delayed replies lose qualified demand.
- Ground AI answers in your live pages and docs, then escalate when confidence is low.
- Measure lead quality and containment, not raw chat volume.
Why two separate bots cause problems
- A website bot and a WhatsApp bot built in two tools give different answers to the same question.
- Every policy change has to be made twice, and one copy is always out of date.
- WhatsApp chats land on one person's phone, so nobody else can see or take them over.
- Leads from WhatsApp never reach the CRM or the sales inbox.
How handoff works on both channels
When a customer asks for a person, or the AI is told to hand over, the conversation is marked as waiting for a human and your team is alerted in the dashboard with a sound and a notification, and by email or browser push if you turn those on. Someone clicks Handle chat, replies from the same screen whether the customer is on your website or on WhatsApp, and clicks Pass chat to AI when done. Agencies can give each client their own login to answer their own chats, see the white label platform.
What you get
One knowledge base
Upload documents or crawl your site once. Website chat and WhatsApp both answer from it.
One inbox for people
See every website and WhatsApp conversation in one list, take any of them over and hand them back to the AI.
Lead emails on both channels
The lead funnel scores each chat and emails the right person once a conversation qualifies.
More channels when you need them
The same agent can also answer Instagram, Messenger, Telegram, email and, on Business, phone calls.
What it costs
Pro at $59 a month ($39 billed yearly) includes website chat, WhatsApp, Instagram, Messenger and email, human handoff and the lead funnel, with 10 agents. On Starter at $29 you can add WhatsApp for $15 a month. Meta's WhatsApp fees are billed separately.
How to set it up
- Create an agent in Convocore and add your website, documents and FAQs to its knowledge base.
- Paste the chat widget code on your website.
- Open the agent's channels and connect WhatsApp through Meta's signup window, as a new Cloud API number or your existing WhatsApp Business app number.
- Turn on human handoff and the lead funnel, and choose who gets notified.
- Ask the same question on your website and on WhatsApp and check that both answers match.
Build one agent for your website and WhatsApp with Convocore
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Frequently Asked Questions
Do I need two chatbots for my website and WhatsApp?
No. In Convocore one agent serves both. The website widget and the WhatsApp number connect to the same agent, so they share the knowledge base, instructions, tools and conversation history in one inbox.
Can I keep using the WhatsApp Business app on my phone?
Yes. Connect the number through coexistence and you keep the app, while the AI answers the same number. You can also connect a new number on Meta's Cloud API instead.
What happens when a customer asks for a person?
The conversation is flagged as waiting for a human and your team is alerted. A teammate takes over from the Convocore inbox and replies; the customer sees those replies on the website or in WhatsApp. When done, the teammate passes the chat back to the AI.
How much does a website and WhatsApp AI chatbot cost?
Convocore Pro is $59 a month, or $39 a month billed yearly, and includes both channels, handoff and lead emails. Starter is $29 a month plus $15 for WhatsApp. Meta charges its own WhatsApp message fees on top.
Can an agency resell this to clients?
Yes. The White Label plan at $199 a month includes 20 client accounts under your brand and domain, and each client can answer their own website and WhatsApp chats.
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