Please read these Terms of Use ("Terms", "Agreement", "Terms and Conditions") carefully, as they constitute a legally binding agreement between you ("Client", "User", "Customer", "You") and VECTOR WIZARDS LLC ("Company", "We", "Us", "Our"). These Terms govern your access to and use of VECTOR WIZARDS LLC's comprehensive software services, including but not limited to artificial intelligence solutions, time management platforms, data analysis tools, voice processing services, chat management systems, and all related applications, websites, APIs, and features (collectively referred to as the "Services").
Binding Agreement: By accessing, using, registering for, or purchasing any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to all provisions of these Terms, you must immediately discontinue use of all Services and may not access or use our platform.
Capacity and Authority: By accepting these Terms, you represent and warrant that: (a) you are at least 18 years of age and have the legal capacity to enter into this Agreement; (b) if you are accepting these Terms on behalf of a company, organization, or other legal entity, you have the authority to bind that entity to these Terms; and (c) your use of the Services will comply with all applicable laws and regulations.
Service Provider: These Terms are between you and VECTOR WIZARDS LLC, a limited liability company incorporated in Delaware and located at 131 Continental Drive, Delaware 19713. VECTOR WIZARDS LLC is solely responsible for all services provided under these Terms.
Liability and Claims: All legal claims, disputes, demands, or actions arising from or related to your use of the Services must be directed exclusively to VECTOR WIZARDS LLC at 131 Continental Drive, Delaware 19713.
Governing Law and Jurisdiction: These Terms are governed by the laws of the State of Delaware, United States. All disputes or claims must be directed to VECTOR WIZARDS LLC.
Updates and Modifications: These Terms may be updated or modified from time to time. Material changes will be communicated through email notification or prominent notice within the Services. Continued use of the Services after such notification constitutes acceptance of the modified Terms.
VECTOR WIZARDS LLC provides comprehensive artificial intelligence and software-as-a-service solutions, including but not limited to:
AI Technology Disclaimer: The Services incorporates cutting-edge artificial intelligence and machine learning technologies. You acknowledge and understand that AI technology is rapidly evolving and subject to continuous improvement, updates, and changes. We do not guarantee specific AI-related outcomes, perfect accuracy, or continuous uptime, as the technology is inherently subject to ongoing development and refinement. AI-generated results should be reviewed and validated by qualified personnel before being used for critical business decisions.
Service Availability: While we strive to maintain high availability and reliability, the Services are provided on an "as-is" and "as-available" basis. We do not guarantee uninterrupted access to the Services and may experience downtime for maintenance, updates, or unforeseen technical issues.
Partner and Third-Party Integration: When accessing VECTOR WIZARDS LLC services through regional partners, industry-specific partners, or third-party integrations, you acknowledge that additional terms and conditions from such partners may apply in conjunction with these Terms. In such cases, both VECTOR WIZARDS LLC's Terms and the partner's terms will govern your use of the integrated services.
Payment Obligations: You agree to pay all fees and charges associated with your use of the Servicess in accordance with the pricing and payment terms specified in your service agreement, subscription plan, or as otherwise communicated by VECTOR WIZARDS LLC or its authorized representatives.
Manual Invoice Process: For enterprise clients and partnership arrangements, VECTOR WIZARDS LLC may issue manual invoices for services rendered. These invoices will be delivered via email and/or your preferred communication method as specified in your account settings or partnership agreement.
Standard Payment Terms: Unless otherwise specified in writing, all manual invoices are due and payable within fourteen (14) calendar days from the invoice date ("Due Date"). Time is of the essence for all payment obligations under these Terms.
Partnership Payment Requirements: For clients operating under partnership agreements with VECTOR WIZARDS LLC, to to ease operations, payment of invoices within the agreed timeframe is critical to maintaining service availability for all end-users and clients associated with your account. Failure to remit full payment by the Due Date will result in service suspension as detailed below.
Automatic Service Suspension: If full payment of any invoice is not received by the Due Date, VECTOR WIZARDS LLC reserves the right to immediately suspend all services for the delinquent account and all associated end-users, clients, or sub-accounts. This suspension will affect all individuals and entities relying on services provided through the delinquent partnership or enterprise account.
Pre-Suspension Notification Process: Prior to service suspension, the Convocore team will provide multiple notices through the following channels:
Notification Timeline: Notices will typically be sent at the following intervals: (a) 7 days before the Due Date; (b) 3 days before the Due Date; (c) on the Due Date; and (d) 1 day after the Due Date before suspension occurs. However, VECTOR WIZARDS LLC reserves the right to modify this notification schedule or suspend services immediately in cases of repeated non-payment or other breaches of these Terms.
Impact of Suspension: Upon service suspension, all functionality will be immediately disabled for the delinquent account and all associated users. This includes but is not limited to: API access, data processing capabilities, platform access, AI services, and any integrated third-party services. Data may be retained for a limited period as specified in Section 8 (Data Handling and Retention).
Reinstatement Requirements: To reinstate suspended services, you must: (a) pay all outstanding invoices in full, including any applicable late fees; (b) pay any applicable reinstatement fees; and (c) provide confirmation of payment through acceptable documentation.
Reinstatement Timeline: Upon receipt of full payment and satisfaction of all reinstatement requirements, VECTOR WIZARDS LLC will endeavor to restore services within 24-48 hours. However, reinstatement timelines may vary depending on the complexity of the account and technical requirements.
Late Fees and Additional Charges: Accounts with overdue payments may be subject to late fees of 1.5% per month (or the maximum rate permitted by law, whichever is less) on the outstanding balance. Additionally, a reinstatement fee may apply for accounts that have been suspended for non-payment.
Accepted Payment Methods: VECTOR WIZARDS LLC accepts payment via bank transfer, certified check, ACH transfer, or other methods as specified in your service agreement. Credit card payments may be accepted for smaller accounts subject to additional processing fees.
Currency and Taxes: All payments must be made in the currency specified on the invoice. You are responsible for all applicable taxes, duties, and government fees associated with your use of the Services. Tax amounts will be calculated based on the billing information you provide.
Disputed Charges: If you believe an invoice contains errors, you must notify VECTOR WIZARDS LLC in writing within 10 days of the invoice date. Failure to dispute charges within this timeframe constitutes acceptance of the invoice as accurate. Disputed amounts do not excuse payment of undisputed portions.
Account Registration: To access certain features of the Services, you may be required to create an account. During registration, you must provide accurate, complete, and current information. You are solely responsible for maintaining the accuracy of your account information and promptly updating any changes.
Account Security: You are responsible for maintaining the confidentiality and security of your account credentials, including usernames, passwords, API keys, and any other authentication methods. You must immediately notify VECTOR WIZARDS LLC of any unauthorized access to or use of your account. You acknowledge that you are fully responsible for all activities that occur under your account, whether authorized by you or not.
Account Verification: VECTOR WIZARDS LLC reserves the right to verify your identity and account information at any time. Failure to provide requested verification may result in account suspension or termination.
Limited License: Subject to these Terms and your compliance with all applicable laws, VECTOR WIZARDS LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for the purposes specified in your service agreement or subscription plan.
Authorized Use: You may use the Services only for lawful business purposes and in accordance with these Terms. You may not use the Services for any illegal, harmful, fraudulent, infringing, or objectionable purposes, or in any manner that could damage, disable, overburden, or impair the Services.
Restrictions on Use: You may not, and may not permit others to: (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services; (b) modify, adapt, alter, translate, or create derivative works of the Services; (c) sublicense, resell, rent, lease, distribute, or otherwise transfer rights to the Services without explicit written permission from VECTOR WIZARDS LLC; (d) use the Services to develop competing products or services; or (e) remove, alter, or obscure any proprietary notices on the Services.
Prohibited Activities: You agree not to use the Services to:
Content Standards: Any content you submit, upload, or process through the Services must comply with applicable laws and must not contain material that is defamatory, obscene, threatening, harassing, or otherwise objectionable. You are solely responsible for the content you provide and its compliance with all applicable laws and regulations.
Compliance Monitoring: VECTOR WIZARDS LLC reserves the right to monitor use of the Services for compliance with these Terms, though we are not obligated to do so. We may investigate violations and take appropriate action, including account suspension or termination.
VECTOR WIZARDS LLC's Intellectual Property: All intellectual property rights in and to the Services, including but not limited to software, algorithms, artificial intelligence models, user interfaces, trademarks, logos, and documentation, are and shall remain the exclusive property of VECTOR WIZARDS LLC, or its licensors. No rights are granted to you except the limited license specified in these Terms.
User Content Ownership: You retain ownership of any data, content, or materials you provide to or process through the Services ("User Content"). However, by using the Services, you grant VECTOR WIZARDS LLC a worldwide, non-exclusive, royalty-free license to use, process, modify, and distribute your User Content solely for the purpose of providing the Services to you.
Feedback and Suggestions: Any feedback, suggestions, or ideas you provide to VECTOR WIZARDS LLC regarding the Services may be used by VECTOR WIZARDS LLC without obligation or compensation to you. Such feedback will be treated as non-confidential and non-proprietary.
Data Processing: VECTOR WIZARDS LLC provides real-time and short-term data processing services. We process your data solely for the purpose of providing the Services to you and in accordance with your instructions. We do not use your data for our own business purposes except as necessary to provide and improve the Services.
Limited Data Storage: VECTOR WIZARDS LLC does not provide long-term data storage, classification, or retention as a primary service offering. Data may be temporarily stored as necessary for service provision, but you are responsible for maintaining your own data backups and long-term storage solutions.
Data Location: Your data may be processed and temporarily stored in various jurisdictions where VECTOR WIZARDS LLC operate. By using the Services, you consent to the transfer and processing of your data in accordance with applicable data protection laws.
Security Standards: VECTOR WIZARDS LLC implements industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and employee training on data protection practices.
Access Controls: Access to your data is restricted to authorized VECTOR WIZARDS LLC personnel who require such access to provide the Services. All personnel with access to customer data are bound by confidentiality obligations.
Incident Response: In the event of a data security incident, VECTOR WIZARDS LLC will notify affected customers in accordance with applicable laws and regulations and will take appropriate measures to mitigate any potential harm.
Retention Periods: Data processed through the Services may be retained for the minimum period necessary to provide the Services and comply with legal obligations. Specific retention periods may vary based on the type of data and applicable regulations.
Data Deletion: Upon termination of your account or service agreement, VECTOR WIZARDS LLC will delete your data within a reasonable timeframe, typically within 30 days, unless longer retention is required by law or for legitimate business purposes such as billing or dispute resolution.
Data Retrieval: Before account termination or data deletion, you may request a copy of your data in a commonly used format. Such requests must be made within the timeframes specified in your service agreement.
Privacy Policy: Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our website.
Data Protection Compliance: VECTOR WIZARDS LLC is committed to complying with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other regional privacy regulations.
Data Subject Rights: If you are located in a jurisdiction with applicable data protection laws, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. Contact us to exercise these rights.
Third-Party Services: The Services may integrate with or interact with third-party applications, services, APIs, or devices. These integrations are provided for your convenience, but VECTOR WIZARDS LLC does not control or endorse such third-party services.
Third-Party Responsibility: VECTOR WIZARDS LLC CORE LIMITED are not responsible for any compatibility issues, data loss, service failures, security breaches, or other problems related to third-party applications or devices. Your use of third-party services is subject to their respective terms and conditions.
Data Sharing: When you choose to integrate third-party services with VECTOR WIZARDS LLC, you authorize the sharing of relevant data between VECTOR WIZARDS LLC and such third parties as necessary to provide the integrated functionality. You are responsible for reviewing and accepting the privacy policies and terms of such third parties.
Uptime Commitment: VECTOR WIZARDS LLC strives to maintain high availability of the Services, targeting 99.5% uptime on a monthly basis, excluding scheduled maintenance windows. However, we do not guarantee uninterrupted service availability.
Scheduled Maintenance: VECTOR WIZARDS LLC may perform scheduled maintenance during off-peak hours, typically with advance notice. Emergency maintenance may be performed without prior notice when necessary to maintain service security or functionality.
Service Interruptions: Service interruptions may occur due to factors including but not limited to: system maintenance, software updates, hardware failures, network issues, cyber attacks, natural disasters, or other circumstances beyond our reasonable control.
Right to Modify: VECTOR WIZARDS LLC and its VECTOR WIZARDS LLC reserve the right to modify, update, suspend, or discontinue any part of the Services at any time, with or without notice, to improve functionality, address security concerns, or comply with legal requirements.
Feature Changes: Features may be added, modified, or removed as part of our ongoing service development. We will make reasonable efforts to provide advance notice of material changes that significantly impact service functionality.
Backward Compatibility: While we strive to maintain backward compatibility, we cannot guarantee that updates will not affect existing integrations or workflows. You are responsible for testing and adapting to service changes.
AI Technology Nature: The Services incorporate artificial intelligence, machine learning, and automated decision-making technologies. These technologies are inherently probabilistic and may not always produce accurate, complete, or reliable results.
No Accuracy Guarantee: VECTOR WIZARDS LLC does not warrant or guarantee the accuracy, completeness, reliability, or suitability of AI-generated outputs for any particular purpose. AI results should be reviewed and validated by qualified personnel before being used for business decisions, legal matters, or other critical applications.
Evolving Technology: AI technology is rapidly evolving and subject to continuous improvement. Performance characteristics, capabilities, and outputs may change over time as we update our models and algorithms.
AI-Generated Content: Content generated by AI systems may incorporate patterns learned from training data. While we implement measures to prevent reproduction of copyrighted material, we cannot guarantee that AI outputs are entirely original or free from potential intellectual property conflicts.
User Responsibility: You are responsible for reviewing AI-generated outputs and ensuring compliance with applicable laws, regulations, and intellectual property rights before using such content in your business operations.
Training Data: AI models may be trained on diverse datasets that could include publicly available information. VECTOR WIZARDS LLC does not claim ownership of training data sources and cannot control all aspects of what information AI systems may have been exposed to during training.
Ethical AI Use: You agree to use AI features responsibly and ethically, in compliance with applicable laws and industry best practices. You must not use AI services for illegal, harmful, discriminatory, or deceptive purposes.
Bias and Fairness: While VECTOR WIZARDS LLC implements measures to reduce bias in AI systems, we cannot eliminate all potential biases. You should implement appropriate oversight and validation processes for AI outputs that may impact individuals or groups.
Human Oversight: AI services are intended to assist and augment human decision-making, not replace human judgment. You should maintain appropriate human oversight, especially for decisions that significantly impact individuals or business operations.
Plan Types: VECTOR WIZARDS LLC offers various service plans, including free tiers, paid subscriptions, and enterprise solutions. Access to certain features, higher usage limits, or premium support may require a paid subscription ("Paid Subscriptions").
Plan Selection: You may select the plan that best fits your needs. Plan features, limitations, and pricing are described on our website or in your service agreement. We reserve the right to modify plans and pricing with appropriate notice.
Advance Payment: For Paid Subscriptions with automated billing, you agree to pay subscription fees in advance for each billing cycle. Payment will be automatically charged to your designated payment method on the renewal date.
Payment Method: You must provide a valid payment method and authorize VECTOR WIZARDS LLC to charge all fees to that payment method. You are responsible for keeping your payment information current and accurate.
Failed Payments: If payment fails, we may retry charging your payment method or suspend your access to paid features. Continued payment failures may result in account termination.
Free Trials: VECTOR WIZARDS LLC may offer promotional free trials for paid features. Trial terms, including duration and limitations, will be specified at the time of offer. At the end of the trial period, you will be charged the regular subscription fee unless you cancel before the trial expires.
Promotional Pricing: Special promotional pricing may be offered for limited periods. Promotional rates may revert to standard pricing upon renewal unless otherwise specified.
Price Changes: We may change subscription prices at any time. For existing subscribers, price changes will be communicated at least 30 days in advance via email or account notification. Continued use after the price change effective date constitutes acceptance of the new pricing.
Automatic Renewal: Paid Subscriptions will automatically renew for successive billing periods of the same duration unless canceled before the end of the current subscription period.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that time.
Refund Policy: Subscription fees are generally non-refundable. Refunds for partial billing periods are not provided except as required by applicable law or in cases of service failures that significantly impact your ability to use the Services.
Tax Responsibility: You are responsible for all applicable taxes, duties, and government fees related to your use of the Services. Tax calculations are based on the billing information you provide and applicable tax rates.
Primary Support: For questions, support requests, technical issues, or complaints, please contact the customer service team at the VECTOR WIZARDS LLC VECTOR WIZARDS LLC providing the service through the designated support channels specified in your account or service agreement.
Support Availability: Support availability, response times, and service levels may vary based on your subscription plan and the nature of your inquiry. Enterprise customers may receive priority support as specified in their service agreements.
Parent Company Limitation: VECTOR WIZARDS LLC CORE LIMITED (the parent company) is not directly responsible for providing customer support or resolving service issues unless explicitly agreed upon in writing. All support matters should be directed to the applicable VECTOR WIZARDS LLC.
Contact Information: You must maintain current and accurate contact information in your account settings to ensure you receive important service notifications, billing communications, and support responses.
Service Notifications: We may send you service-related communications via email, in-app notifications, SMS, or other communication methods you have authorized. These communications may include security alerts, service updates, and billing notifications.
Subsidiary Independence: VECTOR WIZARDS LLC CORE LIMITED operates through various VECTOR WIZARDS LLC in different regions, each functioning as independent legal entities. Any claims, disputes, legal actions, or liability issues must be directed exclusively to the specific VECTOR WIZARDS LLC providing the service to you, not to the parent company.
Parent Company Limitation: VECTOR WIZARDS LLC CORE LIMITED (the parent company) shall not be liable for any claims, damages, losses, or disputes related to services provided by its VECTOR WIZARDS LLC. You hereby waive any claims against the parent company and agree to pursue all legal remedies exclusively against the applicable VECTOR WIZARDS LLC.
Liability Cap: The total liability of the VECTOR WIZARDS LLC providing the Services, whether arising under contract, tort, negligence, strict liability, or any other legal theory, shall not exceed the total amount paid by you to that VECTOR WIZARDS LLC for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.
Free Service Limitation: For Services provided at no charge (including free tiers and trial periods), the VECTOR WIZARDS LLC's liability shall not exceed fifty dollars ($50 USD) or the equivalent in local currency.
Consequential Damages: In no event shall VECTOR WIZARDS LLC be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages, including but not limited to:
Basis of Liability: These limitations apply regardless of the legal basis for the claim, whether based on contract, tort, negligence, strict liability, or any other theory, and even if VECTOR WIZARDS LLC have been advised of the possibility of such damages.
As-Is Provision: The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
No Uptime Guarantee: While we strive to maintain high availability, we do not guarantee that the Services will be uninterrupted, error-free, or completely secure. Service interruptions may occur for various reasons beyond our control.
AI and Technology Limitations: We specifically disclaim any warranties regarding the accuracy, reliability, or suitability of AI-generated outputs or automated processes. Users must independently verify and validate all results before relying on them.
Primary Jurisdiction: These Terms are governed by the laws of the State of Delaware, United States. All services are provided by VECTOR WIZARDS LLC (131 Continental Drive, Delaware 19713).
Jurisdictional Authority: VECTOR WIZARDS LLC reserves the right to designate an alternative jurisdiction for legal matters at its sole discretion. All legal actions must be directed to VECTOR WIZARDS LLC.
Partner-Specific Terms: When accessing services through regional partners, industry-specific partners, or third-party integrations, you acknowledge that additional terms and conditions from such partners may apply, potentially introducing supplementary legal requirements or jurisdictional constraints.
Good Faith Negotiation: Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of at least thirty (30) days after written notice of the dispute.
Informal Resolution: Many disputes can be resolved quickly and satisfactorily through our customer support channels. We encourage you to contact our support team first before pursuing formal legal action.
Arbitration Requirement: If informal resolution efforts fail, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration rather than in court, except as otherwise provided herein.
Arbitration Rules: Arbitration will be conducted under the commercial arbitration rules of the jurisdiction where the applicable VECTOR WIZARDS LLC operates, or as otherwise specified by VECTOR WIZARDS LLC CORE LIMITED. The arbitration will be conducted in English unless otherwise agreed.
Arbitrator Selection: The arbitration will be conducted by a single arbitrator selected in accordance with the applicable arbitration rules. The arbitrator's decision will be final and binding on all parties.
Individual Claims Only: You agree to bring any claims against VECTOR WIZARDS LLC VECTOR WIZARDS LLC solely in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, private attorney general action, or other representative proceeding.
Waiver of Class Rights: You waive your right to participate in any class action, collective action, or other representative proceeding against VECTOR WIZARDS LLC .
Severability of Waiver: If any court or arbitrator determines that this class action waiver is void or unenforceable for any reason, or if an action proceeds as a class action despite this waiver, then the arbitration provision above shall be deemed null and void with respect to such proceeding.
Small Claims Court: Either party may bring qualifying claims in small claims court if the claim falls within the jurisdiction and limits of such court.
Injunctive Relief: Either party may seek injunctive or other equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
Right to Modify: VECTOR WIZARDS LLC reserve the right to update, modify, or revise these Terms at any time to reflect changes in services, legal requirements, business practices, or other factors.
Notification Process: Material changes to these Terms will be communicated through multiple channels, including email notification to your registered email address, prominent notices within the Services, and updates to our website. Minor changes may be communicated through website updates only.
Effective Date: Updated Terms will become effective thirty (30) days after notification for material changes, or immediately for minor changes. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
Rejection of Changes: If you do not agree to modified Terms, you must discontinue use of the Services before the effective date. Continued use after the effective date constitutes binding acceptance of the changes.
Complete Agreement: These Terms, together with any referenced policies, service agreements, or addenda, constitute the entire agreement between you and VECTOR WIZARDS LLC regarding your use of the Services and supersede all prior or contemporaneous understandings and agreements.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.
No Waiver: The failure of VECTOR WIZARDS LLC to enforce any right or provision of these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by VECTOR WIZARDS LLC in writing.
VECTOR WIZARDS LLC's Assignment Rights: VECTOR WIZARDS LLC CORE LIMITED reserve the right to assign, transfer, or delegate these Terms and any rights or obligations hereunder, in whole or in part, without restriction, including in connection with mergers, acquisitions, corporate reorganizations, or sales of assets.
User Assignment Restrictions: You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder, in whole or in part, without the prior written consent of VECTOR WIZARDS LLC. Any attempted assignment without such consent will be null and void.
Binding Effect: These Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Effective Date: These Terms are effective as of the date you first access or use the Services and remain in effect until terminated in accordance with these Terms.
Survival: Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to liability limitations, dispute resolution procedures, intellectual property rights, and payment obligations.
Contact Information: For questions regarding these Terms, please contact VECTOR WIZARDS LLC customer service team or visit our website for current contact information. You may direct inquiries to 131 Continental Drive, Delaware 19713.
Language: These Terms are written in English. Any translations provided are for convenience only, and the English version shall prevail in case of any discrepancy.