AI Chatbot for a Shopify Store with WhatsApp and Instagram
Convocore gives your Shopify store one AI agent that answers product and order questions on your website chat, WhatsApp and Instagram DMs, using your live catalog and order status plus your own pages and PDFs. The Pro plan at $59 a month ($39 billed yearly) includes every chat channel, human handoff and lead emails, and there is a free plan for website chat while you test.
Use Case
What the agent can and cannot do with your Shopify store
Convocore connects to Shopify with a read-only connection that you create yourself in the Shopify Dev Dashboard. The agent can read your store, it cannot change it. It is not a listing in the Shopify App Store, so you do not install it from there.
| Customer asks | What happens |
|---|---|
| Where is my order #12345? | The agent looks up the order by its number and gives the status, items, total and shipping details Shopify returns |
| Do you have this in stock, and what does it cost? | The agent searches your products and variants and answers with price and availability |
| What do you sell in a category? | The agent browses your catalog and collections and lists matching products |
| What is your return policy or shipping time? | Answered from your knowledge base: your site pages and PDFs, not from Shopify |
| Cancel my order or refund me | The agent cannot do this. Set a handoff rule so a person takes the chat, or add a custom tool that calls your own system |
| Apply this discount code | Not part of the Shopify connection. The agent can share codes and rules you put in the knowledge base |
- Scopes requested: read_orders, read_all_orders, read_products, read_product_listings and read_customers.
- Convocore does not store your order or customer data; it queries Shopify when a customer asks.
- The agent does not recover abandoned carts or track browsing behavior. Do not buy it for that.
One agent on website chat, WhatsApp and Instagram
You build the agent once, assign your Shopify store to it, and connect your channels. The website widget, your WhatsApp Business number and your Instagram DMs are three doors into the same agent, so the same product answers, order lookups, tone and handoff rules apply everywhere. A fix to the knowledge base is fixed on all three at once. For the WhatsApp details, such as using the number you already have, see one AI agent for website and WhatsApp.
On Pro, website, WhatsApp, Instagram, Messenger and email are all included. On Starter at $29 a month you can add WhatsApp for $15 a month and Instagram for $10 a month. Meta's own WhatsApp message fees are separate from your Convocore plan.
Train it on your site and your PDFs
In the agent's knowledge base you can crawl your website, upload PDFs and files, or paste text. Good sources for a store are your product pages, shipping and returns policy, size guides, care instructions and FAQ, which are often PDFs.
Capacity comes from the plan: Free and Starter hold up to 1,000 knowledge base documents, Pro holds up to 25,000. Product facts such as price and stock come from the Shopify connection, so you do not need to upload your catalog as files.
Shopify chatbot options compared
These are the tools the searches for this question return most often. Prices were read on each vendor's own page on 30 October 2026, and vendors change them, so check the page before you buy.
| Tool | Entry price | What is metered | Shopify, WhatsApp and Instagram |
|---|---|---|---|
| Convocore | Free for website chat; Starter $29; Pro $59 a month | A monthly usage credit ($15 on Pro); extra usage is billed at cost | Shopify read-only connection; WhatsApp and Instagram on Pro, or as add-ons on Starter |
| Tidio | Free; Starter $24.17 a month; Growth from $49.17 a month | Billable conversations (50 on Free, 100 on Starter) plus a separate Lyro AI conversation allowance | Page lists WhatsApp and Instagram on every plan |
| Chatbase | Hobby $32 a month billed yearly | 700 message credits a month, 1 agent, 40 MB of training content | Page lists Shopify, WhatsApp and Instagram on Hobby |
| Pickaxe | Gold $29 a month billed yearly; Pro $116 a month billed yearly | Usage credits ($15 a month on Gold, $50 on Pro) | WhatsApp deployments listed on Pro; see their pricing page for Shopify and Instagram |
| Shopify Inbox | Listed as free in the Shopify App Store | See their page for AI agent limits | Lists live chat and email chat; no WhatsApp or Instagram listed |
| Manychat | See their pricing page | Priced by contacts, see their pricing page | Built around Instagram and WhatsApp automation; see their pricing page |
When another tool is the better choice
- You want a one-click install from the Shopify App Store with no Dev Dashboard step. Shopify Inbox or Tidio are built around that route.
- You need the bot to cancel orders, issue refunds or edit addresses on its own. Convocore's Shopify connection is read-only; a helpdesk with a Shopify action layer fits better.
- Your Instagram work is giveaways, comment-to-DM funnels and broadcasts. Manychat is built for that, and Convocore is built for answering questions.
- You only want a free live chat box staffed by people. Shopify Inbox is enough.
- You are a single small store with low volume and only website chat. The free plan or Starter at $29 a month covers it, and Tidio's free plan is also worth a look.
Key facts decision-makers quote
- Pro is $59 a month ($39 billed yearly) with 10 agents, 15,000 credits ($15) of usage each month and every chat channel. Usage beyond the credit is billed at cost, there are no per-conversation fees and no contract. Meta's WhatsApp fees are billed separately. Voice phone agents start on Business at $99 a month.
- Website visitors expect fast answers; delayed replies lose qualified demand.
- Ground AI answers in your live pages and docs, then escalate when confidence is low.
- Measure lead quality and containment, not raw chat volume.
Why Shopify stores outgrow a plain chat widget
- Shoppers ask the same where-is-my-order and is-it-in-stock questions on your site, WhatsApp and Instagram, and each one waits for you.
- A website bot, a WhatsApp bot and an Instagram tool give three different answers.
- Answers about shipping and returns sit in PDFs the bot has never seen.
- Refunds and complaints need a person, but the bot has no way to pass the chat over.
How a customer message flows through the agent
A shopper messages you on Instagram asking if a jacket comes in medium. The agent searches your Shopify products, replies with price and availability, and answers the shipping question from your policy PDF. If they then ask where their last order is, the agent asks for the order number and looks it up. When the shopper asks for a person, or the question is a refund, the chat is flagged for your team, who take it over from the Convocore inbox and hand it back to the AI when done.
What you get
Live product and order answers
A read-only Shopify connection lets the agent look up products, prices, availability and orders by number.
Three channels, one agent
Website chat, WhatsApp and Instagram DMs share one knowledge base, one prompt and one inbox.
Trained on your content
Crawl your site and upload PDFs such as size guides and policies.
Human handoff and lead emails
Your team takes over any chat from the inbox, and the lead funnel emails you only when a chat qualifies.
What it costs
Pro is $59 a month ($39 billed yearly) with 10 agents, 15,000 credits ($15) of usage each month and every chat channel. Usage beyond the credit is billed at cost, there are no per-conversation fees and no contract. Meta's WhatsApp fees are billed separately. Voice phone agents start on Business at $99 a month.
How to set it up in 30 minutes
- Minutes 0 to 5: create an agent in Convocore and write its instructions: tone, what it may promise, and when to hand over to a person.
- Minutes 5 to 15: create a Shopify app in the Dev Dashboard, paste the five read scopes, install it on your store, then paste the store domain, Client ID and Client Secret into Convocore and assign the store to your agent.
- Minutes 15 to 20: add your site to the knowledge base by crawl and upload your PDFs, such as policies and size guides.
- Minutes 20 to 25: connect WhatsApp and Instagram through Meta's signup window in the agent's channels.
- Minutes 25 to 30: test one product question, one order number and one handoff on each channel, then paste the widget code into your theme.liquid before the closing body tag.
Connect your Shopify store to one AI agent, free to start
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Frequently Asked Questions
What is the best AI chatbot for a Shopify store that also handles WhatsApp and Instagram?
It depends on what you need it to do. Convocore is a good fit if you want one agent that answers product and order questions on website chat, WhatsApp and Instagram DMs with human handoff, from $59 a month on Pro. If you want a one-click Shopify App Store install, look at Tidio or Shopify Inbox.
Can one AI agent handle my website, WhatsApp and Instagram DMs?
Yes. In Convocore the website widget, your WhatsApp Business number and your Instagram DMs connect to the same agent, so they share the knowledge base, instructions and tools, and your team sees every conversation in one inbox.
Can the chatbot look up orders and products in my Shopify store?
Yes, read-only. It can find an order by its number and report status, items, total and shipping, and it can search products, variants, prices and availability. It cannot cancel, refund or edit orders.
Can I train the chatbot on my own PDFs and website?
Yes. You can crawl your website, upload PDFs and files, or paste text into the knowledge base. Free and Starter hold up to 1,000 documents and Pro holds up to 25,000.
Is Convocore in the Shopify App Store?
No. You connect your store with a read-only app you create in the Shopify Dev Dashboard and paste its credentials into Convocore, and you add the chat widget to your theme.liquid file. The [Shopify integration page](/integrations/shopify) shows the steps.
How much does an AI chatbot for Shopify cost?
Convocore has a free plan for website chat, Starter at $29 a month and Pro at $59 a month ($39 billed yearly) with every chat channel. Each plan includes a monthly usage credit, and extra usage is billed at cost. See [Convocore pricing](/pricing).
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