Best Freshchat Alternative for AI Agents on Chat and Phone (2026)
Freshchat is live chat and messaging from Freshworks. Teams look for a Freshchat alternative when they want AI to answer most chats on its own and to cover phone calls too.
Quick answer
Convocore runs one AI agent across your website, WhatsApp, Instagram and Messenger, trained on your own content, with lead capture and live handoff to your team. Plans start at $29 a month ($19 billed annually); phone answering is on Business at $99.
Verdict: Freshchat or Convocore?
Freshchat vs Convocore at a glance
| Freshchat | Convocore | |
|---|---|---|
| Starting price | Free for up to 10 agents; Growth $19 per agent a month billed yearly; Freddy AI Agent $49 per 100 sessions | Free plan; Starter $29 a month ($19 billed yearly); Pro $59; Business $99 |
| Voice and phone agents | Freshcaller add-on from $15 per agent a month | Yes, from Business at $99 a month: 2 phone numbers, 3 concurrent calls |
| Website chat | Yes | Yes, on every plan including Free |
| WhatsApp, Instagram, Messenger | Check their site | Yes, WhatsApp, Instagram and Messenger from Pro at $59 a month |
| White label for agencies | Check their site | Yes, White Label $199 a month with 20 client accounts; Elite $349 with unlimited clients |
| Human handoff | Yes, human agents answer chats | Yes, live handoff to your team from Pro at $59 a month |
| Per-minute voice platform fee | See their pricing page | $0.02 a minute, plus voice and model providers at cost |
Who should pick which
- Pick Convocore if one agent should answer your website, WhatsApp, Instagram, Messenger and email from one inbox. That starts on Pro at $59 a month.
- Pick Convocore if you also want the same agent on the phone. Business at $99 a month adds 2 phone numbers, 3 calls at once, and removes Convocore branding.
- Pick Convocore if you are an agency. White Label at $199 a month includes unlimited agents and 20 client accounts under your brand, and Elite at $349 adds unlimited clients and client self signup.
- Pick Convocore if you want to test before paying. The free plan includes 2 agents, the website widget and a one-time 500 credit trial.
- Pick Freshchat if you already use Freshworks, or you need free live chat for up to 10 agents.
- Pick Freshchat if you match its best fit: teams on Freshworks, or that need a free plan for up to 10 agents.
When Freshchat is still the better choice
Sources
About Convocore
Convocore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.
Key facts decision-makers quote
- Website chat on every plan, including Free
- Every chat channel and live handoff from Pro at $59 a month
- Phone voice agents from Business at $99 a month
- White label plans for agencies that resell AI agents
- Primary route family for this page: Alternative To.
What problem does this page solve?
Freshchat is built for human agents answering chats, the Freddy AI agent is billed per session, and phone needs the separate Freshcaller product.
How does Convocore solve it?
Convocore runs one AI agent across website chat, WhatsApp, Instagram, Messenger and email from Pro at $59 a month, and adds phone voice agents on Business at $99 a month. When a customer needs a person, your team takes over the same conversation.
Proof points
- Website chat on every plan, including Free
- Every chat channel and live handoff from Pro at $59 a month
- Phone voice agents from Business at $99 a month
- White label plans for agencies that resell AI agents
Implementation steps
- Add your help articles and FAQs to a Convocore agent
- Test your most common questions in the agent tester
- Run Convocore next to Freshchat on one channel
- Move the rest of your traffic once the answers are right
Related pages
FAQ
Is Freshchat free?
Our research recorded a free Freshchat plan for up to 10 agents with web chat and email. Paid plans and the Freddy AI agent cost extra, so check their pricing page for current figures.
How much does Convocore cost compared with Freshchat?
Convocore has a free plan, then Starter at $29 a month ($19 billed yearly), Pro at $59, Business at $99, White Label at $199 and White Label Elite at $349. For Freshchat, our research recorded: Free for up to 10 agents; Growth $19 per agent a month billed yearly; Freddy AI Agent $49 per 100 sessions. Usage beyond the credits included in each plan is billed separately.
How do I switch from Freshchat to Convocore?
Create an agent, add your help articles, FAQs and documents to its knowledge base, and copy your main instructions into the prompt. Test your most common questions in the agent tester, then put the agent on one channel next to Freshchat. When the answers are right, move the rest of your traffic.
Can Convocore answer phone calls?
Yes. Phone voice agents start on Business at $99 a month, which includes 2 phone numbers and 3 calls at once. Voice usage is a $0.02 a minute platform fee plus voice and model providers at cost. Free, Starter and Pro are chat only.
Can agencies white label Convocore?
Yes. White Label at $199 a month includes unlimited agents, 20 client accounts, 3 phone numbers and 10 concurrent calls under your brand. White Label Elite at $349 adds unlimited clients, client self signup and SaaS mode.
Can Convocore hand a conversation to a person?
Yes. Live handoff starts on Pro at $59 a month. The AI answers first, and when a customer needs a person, your team takes over the same conversation with the full history.