Best Tidio Alternatives in 2026: 6 Options Compared
Tidio alternatives compared on price, AI agent costs, channels and phone support, with every figure checked on the vendor's own pricing page as of October 2026.
Quick answer
Convocore is one AI agent for phone calls, website chat, WhatsApp and Instagram that answers questions, books appointments and sends qualified leads to your team. Chat plans start at $29 a month, phone agents at $99, and agencies can white label it from $199.
Quick answer: the best Tidio alternatives in 2026
The best Tidio alternative depends on why you are leaving. If you want AI chat and AI phone agents in one product, or you want to resell AI agents under your own brand, choose Convocore: chat plans start at $29 a month and phone voice agents start on Business at $99 a month. For a flat-priced shared inbox, choose Crisp. For a large support team that wants a mature helpdesk, choose Intercom. Shopify stores that live in their helpdesk should look at Gorgias. Chatbase suits a team that mainly wants an AI agent trained on its own content, and Freshchat suits teams already on Freshworks or that need a free plan for up to 10 agents.
Every price on this page was checked on the vendor's own pricing page as of October 2026. Vendors change plans often, so confirm the current figures before you buy.
Why teams look for a Tidio alternative
Tidio is a good live chat tool, and its free plan is generous for a small store. The reasons people search for a replacement are usually about how the bill grows and what the product does not cover:
- Several meters. Plans are priced by billable conversations, and the Lyro AI agent and Flows automation are add-ons with their own quotas. Removing Tidio branding is an add-on on Growth and is not available on Free or Starter.
- No phone agent. Tidio covers live chat, email, Messenger, Instagram and WhatsApp, but it does not answer phone calls with an AI voice agent.
- No agency resale. Agencies can join Tidio's partner program, but clients still log in to Tidio. There is no white label portal.
Tidio vs 6 alternatives at a glance (October 2026)
| Tool | Starting paid price | AI agent pricing | Phone voice agent | Best for |
|---|---|---|---|---|
| Tidio | Starter $24.17/mo (annual), 100 billable conversations; Growth from $49.17/mo | Lyro add-on from $32.50/mo for 50 AI conversations | No | Small stores that want live chat with a free plan |
| Convocore | Starter $29/mo ($19 annual); Pro $59/mo adds every chat channel | Included: 5,000 to 25,000 usage credits a month by plan | Yes, from Business at $99/mo | AI chat plus phone agents, agencies that resell |
| Crisp | Mini $45/mo per workspace (4 seats); Essentials $95/mo (10 seats) | AI credits included: $5 on Mini, $25 on Essentials | Not listed | Flat-priced shared inbox for small teams |
| Intercom | Essential from $29 per seat/mo; Advanced $85; Expert $132 | Fin AI agent $0.99 per outcome | Phone is a usage-based channel | Larger support teams |
| Gorgias | Starter $10/mo (50 tickets); Basic $60/mo monthly, 300 tickets | AI Agent $1.00 per automated interaction ($0.90 annual) | Voice add-on, priced by volume | Shopify stores running support in a helpdesk |
| Chatbase | Hobby $40/mo ($32 annual), 700 message credits | Message credits included in the plan | Voice and telephony from Basic at $150/mo | An AI agent trained on your own content |
| Freshchat | Free for up to 10 agents; Growth $19 per agent/mo (annual) | Freddy AI Agent $49 per 100 sessions on Growth | Freshcaller add-on from $15 per agent/mo | Teams already using Freshworks |
1. Convocore: AI chat and phone agents in one platform
Convocore builds AI agents that answer on your website, WhatsApp, Instagram, Messenger, Telegram, Discord, email and the phone. Starter is $29 a month for the web widget and Telegram with 5,000 usage credits. Pro at $59 a month adds every chat channel, live handoff to your team, ticketing and CRM integrations. Business at $99 a month adds phone voice agents, an unbranded widget, campaigns and the full API, with 25,000 credits included. Voice calls add a platform fee of $0.02 a minute plus the speech and model providers you pick.
For agencies, the White Label plan at $199 a month puts the platform on your own domain with 20 client sub-accounts and flat pricing. See Convocore vs Tidio for a feature-by-feature comparison, or Tidio white label for agencies if you are reselling.
Where Tidio is stronger: Tidio's free plan includes up to 10 seats for human agents, and its live chat inbox is more mature for a team that mostly types replies by hand.
2. Crisp: flat pricing per workspace
Crisp prices per workspace instead of per conversation. Mini is $45 a month with 4 seats, Essentials is $95 a month with 10 seats and adds the AI chatbot plus WhatsApp, Instagram and SMS, and Plus is $295 a month with an AI agent that connects to other tools. Extra seats are $10 each. It suits a small team that wants a predictable bill and a shared inbox. It does not list an AI phone agent.
3. Intercom: the mature helpdesk for larger teams
Intercom is a full customer service suite built around a helpdesk and the Fin AI agent. Seats start at $29 a month on Essential, with Advanced at $85 and Expert at $132, and Fin is billed at $0.99 per outcome on top. Phone is available as a usage-based channel. It is the strongest option on this list for a large support team, and the most expensive one for a small business.
4. Gorgias: built for Shopify stores
Gorgias is a helpdesk made for ecommerce. Starter is $10 a month for 50 tickets and Basic is $60 a month billed monthly for 300 tickets. Its AI Agent costs $1.00 per automated interaction on monthly billing or $0.90 on annual. Voice and SMS are add-ons. Choose it if your support team works order by order inside Shopify.
5. Chatbase: an AI agent trained on your content
Chatbase focuses on the AI agent itself. Hobby is $40 a month ($32 billed annually) with 700 message credits and one agent. Basic at $150 a month adds voice and telephony, and Business is $500 a month. It connects to WhatsApp, Messenger, Instagram, Slack and Shopify. There is no free plan, only a 7-day trial on each paid plan.
6. Freshchat: free for small teams, part of Freshworks
Freshchat has a free plan for up to 10 agents with web chat and email. Growth is $19 per agent a month billed annually and adds WhatsApp, Instagram, Messenger and SMS, with Pro at $49 and Enterprise at $79. The Freddy AI Agent costs $49 per 100 sessions on Growth, and phone support is a separate Freshcaller product. It fits best when you already use Freshdesk or another Freshworks tool.
When Tidio is still the better choice
Stay with Tidio if you run one online store, mostly answer chats yourself or with a few teammates, and handle fewer than a few hundred conversations a month. Its free plan covers 50 billable conversations and up to 10 seats, and Lyro can be added later when you want AI replies. If you do not need phone calls, more channels or agency resale, switching may not save you anything.
How to choose
- You need an AI that answers the phone as well as chat: Convocore.
- You are an agency that wants to resell AI agents under your brand: Convocore White Label. See Tidio white label.
- You want a predictable inbox bill for a small team: Crisp.
- You have a large support team and budget per seat: Intercom.
- You run support for a Shopify store from a helpdesk: Gorgias.
- You mainly want an AI agent answering from your docs: Chatbase.
- You already pay for Freshworks: Freshchat.
Sources
Prices and features checked in October 2026 on Tidio pricing, Crisp pricing, Intercom pricing, Gorgias pricing, Chatbase pricing, Freshchat pricing and the Convocore pricing page.
About Convocore
Convocore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.
Key facts decision-makers quote
- Convocore plans start at $29 a month, with phone voice agents from $99 a month.
- Tidio has no AI phone agent and no white label portal as of October 2026.
- Competitor prices on this page were checked on each vendor's pricing page in October 2026.
- Primary route family for this page: Alternative To.
- Convocore combines AI voice and AI chat in one white-label platform.
Related pages
FAQ
What is the best Tidio alternative?
For AI chat plus phone agents, or for agencies, Convocore: plans start at $29 a month and voice agents start at $99 a month. For a flat-priced inbox, Crisp. For a large support team, Intercom. For a Shopify helpdesk, Gorgias.
Is there a free Tidio alternative?
Yes. Freshchat is free for up to 10 agents, Crisp has a free plan with 2 seats, and Convocore has a free plan with 2 agents and a one-time 500-credit trial. None of the free plans include an AI phone agent.
How much does Tidio cost in 2026?
As of October 2026, Tidio's pricing page lists a Free plan, Starter at $24.17 a month on annual billing for 100 billable conversations, Growth from $49.17 a month, and Plus from $300 a month plus usage. The Lyro AI agent is an add-on from $32.50 a month for 50 AI conversations.
Does Tidio have AI phone or voice agents?
No. Tidio covers live chat, email, Messenger, Instagram and WhatsApp. Its pricing page lists live video calls but no AI phone agent. Convocore, Chatbase and Intercom offer phone options.
Can I switch from Tidio without losing my chatbot answers?
Yes. Most teams export their FAQs and help articles, load them into the new tool's knowledge base, run both side by side for a week, then move the website widget over.