ConvoCore vs Avaya (2026) — Modern AI vs Legacy Contact Center

Quick answer

Convocore is one AI agent for phone calls, website chat, WhatsApp and Instagram that answers questions, books appointments and sends qualified leads to your team. Chat plans start at $29 a month, phone agents at $99, and agencies can white label it from $199.

About Convocore

Convocore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.

Key facts decision-makers quote

• ConvoCore pilots often show measurable deflection and after-hours capture within 2–4 weeks, compared to multi-quarter Avaya automation projects.
• Choose Avaya for enterprise contact-center infrastructure at massive scale. Choose ConvoCore for fast AI automation across voice and messaging.
• Convocore is benchmarked against Avaya on this page.
• Convocore supports white-label deployment and multi-channel AI automation.

Where Avaya Falls Short

• Avaya implementations can be lengthy and services-heavy
• AI automation may require significant configuration inside a seat-based model
• Voice and digital channels can feel operationally separate
• Total cost of ownership scales with agent seats and infrastructure maintenance

Quick Verdict: Convocore vs Avaya

Feature by feature comparison

What Convocore Offers

Pricing & Value

Where Avaya Shines

• Deep enterprise telephony routing and recording
• Proven scale for very large agent populations
• Established compliance tooling for regulated industries

Who Should Stay with Avaya?

Stay with Avaya if legacy telephony depth, WFM, and enterprise routing are core requirements with budget for a full-suite deployment.

Switching from Avaya to Convocore

Avaya teams usually add Convocore when they want AI on the phones without a long integrator led rollout. Here is how to move from Avaya to Convocore without a gap in coverage, what carries over, and what the overlap costs. You can build the agent and test it in chat on the Free plan before paying.

Steps

1. Export what you have in Avaya. List the intents and knowledge sources you want automated, plus the IVR menu text and queue numbers for escalation.
2. Rebuild the agent in Convocore. Create an agent, paste your prompt and greeting, pick a voice, and rebuild each tool or function as a tool node or webhook. Keep the same names and fields so your downstream systems see the same data.
3. Load the knowledge base. Crawl your website or upload files (PDF, Word, TXT, Markdown, CSV, JSON or HTML). On Business the crawler refreshes weekly, and daily on White Label, so answers stay current without re-uploading.
4. Connect a phone number and channels. Start with call forwarding from one existing line so callers dial the same number. Then attach numbers properly: buy one inside Convocore, connect your own Twilio account, or bring your carrier over SIP trunking.
5. Run both side by side. Send after hours or overflow traffic to Convocore first and set escalation to the Avaya queues or numbers. Compare containment, transfers and CSAT for 14 days before moving more volume.
6. Expand, and keep what still earns its place. Move more intents and lines once the numbers hold. Most teams keep Avaya for agent queues, so there is no hard cutover date.

What transfers

Knowledge base

Transfers fully. Re-crawl the same URLs or upload the same files. Workspace limits are 25,000 documents on Pro, 100,000 on Business and 500,000 on White Label.

Prompts and instructions

Copy over as text. Remove Avaya specific variable syntax and function names, then retest each tool call.

Phone numbers

Nothing has to move. Forward the lines you want automated to Convocore, or connect them over SIP trunking, and transfer escalations back to Avaya. Port numbers only if you later leave Avaya; forward calls while a port is in progress so no calls drop.

Integrations

Not copied automatically; reconnect them. Calendar and email integrations are on every paid plan, CRM integrations and live handoff start on Pro, and webhooks, the full REST API and MCP start on Business.

Conversation history

Stays in Avaya. Export transcripts and recordings you need for records before you cancel. Convocore logs every conversation from the first day.

Timeline

A single workflow pilot usually goes live in 1 to 2 weeks, most of it spent on call routing changes, then 14 days of measurement before adding lines or locations.

Cost of running both

There is little true overlap, because you keep Avaya for agent queues. The added cost is the Convocore plan: Voice starts on Business at $99 a month ($66 a month billed annually) with 2 number slots, 3 concurrent calls and $25 of monthly usage credit; call minutes beyond that are billed as usage. White Label at $199 a month raises that to 10 concurrent calls.

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Related Resources

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Frequently Asked Questions

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