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Convocore + WhatsApp Business API: Native WhatsApp AI Agent

WhatsApp is a native Convocore channel. You connect a WhatsApp Business number to an agent, and the agent answers incoming chats using the knowledge base and prompt you gave it, with handoff to a person when needed.

Integration
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Quick answer

Convocore runs one AI agent across your website, WhatsApp, Instagram and Messenger, trained on your own content, with lead capture and live handoff to your team. Plans start at $29 a month ($19 billed annually); phone answering is on Business at $99.

Key facts decision-makers quote

  • The benefit is answering WhatsApp chats at any hour with the same agent you use elsewhere. Convocore does not publish a resolution-rate figure for WhatsApp.
  • Website visitors expect fast answers; delayed replies lose qualified demand.
  • Ground AI answers in your live pages and docs, then escalate when confidence is low.
  • Measure lead quality and containment, not raw chat volume.

The problem businesses face

  • Messages and records arrive outside business hours with nobody to answer.
  • Details collected in conversations are retyped by hand.
  • Context is lost when a conversation moves between channels or people.

What the research shows

Meta's rules still apply: business verification, the customer-service messaging window and template approval for outbound messages are set by Meta. CRM connections are separate: only Zoho CRM has a native sync, and other CRMs work through a custom API tool, a webhook, or Zapier or Make.

What to look for

Native channel
Connect a WhatsApp Business number from the Convocore dashboard; no middleware is required.
One agent, several channels
Reuse the same knowledge base and prompt on WhatsApp, website chat and voice.
Human handoff
Hand the conversation to a person when the agent should not continue.
Answers WhatsApp calls
On numbers connected through the Meta Cloud API with calling switched on, the same agent answers inbound WhatsApp voice calls. Convocore does not place outbound WhatsApp calls.

What this means in practice

The benefit is answering WhatsApp chats at any hour with the same agent you use elsewhere. Convocore does not publish a resolution-rate figure for WhatsApp.

How to Get Started

  1. Open Integrations in Convocore and choose the WhatsApp channel guide.
  2. Connect your WhatsApp Business number through Meta.
  3. Assign the number to the agent and set its knowledge base and handoff rules.
  4. Send a test message from your own phone, then go live.

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Related Resources

WhatsApp AI voice agent →WhatsApp Calling API guide →Zoho CRM (native) →HubSpot (custom tool) →AI Chatbot Platform →AI Voice Agent Platform →Pricing →Start Free Trial →Guides, tips, and case studies →

Related Pages

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Frequently Asked Questions

Is WhatsApp a native Convocore connector?

Yes, WhatsApp is one of the native channels.

Can the agent answer WhatsApp voice calls?

Yes, inbound calls. The number must be connected through the Meta Cloud API (not the WhatsApp Business app) and calling must be switched on for it. Convocore does not place outbound WhatsApp calls.

Does it sync to my CRM?

Only Zoho CRM has a native sync. Other CRMs need a custom API tool, a webhook, or Zapier or Make.

Ready to Get Started?

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