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Connect Convocore to Microsoft Dynamics 365

Convocore has no native Microsoft Dynamics 365 connector. You connect it by giving your agent a custom tool: a webhook or API call that the agent triggers during a chat or call when your prompt tells it to, either straight to Microsoft Dynamics 365's API or through a Zapier or Make scenario. For example, a tool can create or update a contact or deal with the name, phone number and enquiry the agent collected. It cannot sync automatically in both directions: nothing is written to Microsoft Dynamics 365 unless the agent calls the tool, and nothing is read back unless you build a lookup tool. Zoho CRM is the only CRM with a native sync.

Integration
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Quick answer

Convocore is one AI agent for phone calls, website chat, WhatsApp and Instagram that answers questions, books appointments and sends qualified leads to your team. Chat plans start at $29 a month, phone agents at $99, and agencies can white label it from $199.

Key facts decision-makers quote

  • This gives you a repeatable way to pass the details your agent collects to Microsoft Dynamics 365 without retyping them. Convocore does not publish a performance figure for this setup, and there is no automatic two-way sync.
  • Website visitors expect fast answers; delayed replies lose qualified demand.
  • Ground AI answers in your live pages and docs, then escalate when confidence is low.
  • Measure lead quality and containment, not raw chat volume.

The problem businesses face

  • Details collected in conversations still have to reach Microsoft Dynamics 365 somehow.
  • Retyping leads, bookings or tickets by hand is slow and easy to forget.
  • Native connectors cover only a short list of tools, so the rest need a bridge.

What the research shows

A Convocore tool has a server URL, a key, and parameters you define (each a string, number or boolean placed in the body or a header). When the agent calls it, Convocore sends the parameter values as JSON to that URL. Convocore's docs describe this working with Make and Zapier webhooks and with your own endpoints. Whether it works with Microsoft Dynamics 365 directly depends on whether Microsoft Dynamics 365's API accepts a request in that shape with the authentication you can provide; if not, put a Zapier or Make scenario or your own small endpoint in between. Zoho CRM is the only CRM with a native sync.

What to look for

Custom API tool or webhook
Add a tool with a server URL, a key and typed parameters. The agent sends the values as JSON to Microsoft Dynamics 365's API or to a webhook when its prompt tells it to.
Zapier or Make in the middle
Convocore's docs describe tools working with Make and Zapier webhooks. If Zapier or Make has a Microsoft Dynamics 365 module, a scenario can pass the data on.
You decide when it runs
The agent only calls a tool when your system prompt describes when and how. Test it with the webhook test and Preview LLM before going live.
The rest works without it
Handoff to a person and qualified-lead emails work inside Convocore and do not depend on Microsoft Dynamics 365.

What this means in practice

This gives you a repeatable way to pass the details your agent collects to Microsoft Dynamics 365 without retyping them. Convocore does not publish a performance figure for this setup, and there is no automatic two-way sync.

How to Get Started

  1. In Convocore open Tools, click New Tool and choose a custom tool. Give it a clear name and description.
  2. Enter the Server URL (Microsoft Dynamics 365's API endpoint, or a Zapier or Make webhook URL) and the key or auth header the endpoint needs.
  3. Define the parameters, with their type and whether each goes in the body or a header, to match the fields Microsoft Dynamics 365 expects.
  4. Assign the tool to the agent, tell it in the system prompt when to use it, then test with the webhook test and Preview LLM or the agent tester.

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Related Resources

Zoho CRM (native sync) →Twilio Integration →Zapier →AI Chatbot Platform →AI Voice Agent Platform →Pricing →Start Free Trial →Guides, tips, and case studies →

Related Pages

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Frequently Asked Questions

Does Convocore have a native Microsoft Dynamics 365 integration?

No. There is no native Microsoft Dynamics 365 connector. You connect it with a custom API tool, a webhook, or Zapier or Make. Zoho CRM is the only CRM with a native sync.

Does it sync with Microsoft Dynamics 365 in both directions?

No. The agent can send data when it calls the tool, and read data only if you build a lookup tool. Nothing is mirrored automatically.

Do I need a developer to connect Microsoft Dynamics 365?

Not always. If you use a Zapier or Make scenario you can avoid code. A direct API call needs you to match Microsoft Dynamics 365's endpoint, authentication and field names.

Which tools are native in Convocore?

WhatsApp, Instagram, Messenger, Telegram, Discord, SMS, email, Google Calendar, Outlook Calendar, Calendly, Google Sheets, Airtable, Shopify, Booking.com and Zoho CRM, plus Twilio and SIP telephony and web search.

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