Convocore vs Trillet (2026): Pricing, Channels and Voice Compared
Convocore vs Trillet for AI agencies in 2026: pricing, minutes vs credits, voice costs, WhatsApp and other channels, client billing and compliance compared.
Convocore and Trillet both let agencies sell AI agents under their own brand. Both give you client workspaces, your logo and domain, and a way to bill clients through Stripe. The products underneath are different, though. Trillet is built around voice: phone agents, web calls, SMS and email follow-ups, with a large block of minutes included in every plan. Convocore is built around messaging and voice together: one agent can answer on WhatsApp, Instagram, Messenger, Telegram, Discord, website chat, SMS and the phone.
So the better choice depends mostly on what your clients buy from you. If you mainly sell AI phone receptionists, Trillet's bundled minutes and compliance paperwork are strong. If your clients also want AI on WhatsApp, Instagram and their website, Convocore covers more of that.
This comparison looks at both platforms from an agency's point of view: pricing, included usage, channels, agent building, integrations, client management, billing, onboarding and compliance. Everything comes from each company's public website and, for Convocore, the product dashboard, checked in November 2026. Where something isn't published, we say so.
- Trillet is stronger for voice-focused agencies. Its plans include 1,000 or 3,000 AI minutes a month, it lists SOC 2 Type II and ISO 27001, and its Agency plan includes a BAA for healthcare clients.
- Convocore is stronger for multi-channel agencies. One agent can work across WhatsApp, Instagram, Messenger, Telegram, Discord, website chat, SMS and phone. It also has a free plan, 20 client accounts on its $199 plan, and client self-signup on Elite.
- On cost, there's no single winner. For a few voice clients, Trillet Studio at $99/month is the cheapest start. For voice-heavy agencies, Trillet usually stays cheaper because so many minutes are bundled. For agencies whose clients mostly use chat, Convocore's credits usually go further.
At a glance
| Convocore | Trillet | |
|---|---|---|
| Main focus | Chat and voice agents across messaging channels | Voice agents, plus web chat, SMS and email |
| Agency plans | White Label $199/month ($133/month billed yearly); Elite $349/month ($233/month billed yearly) | Studio $99/month; Agency $299/month; Enterprise custom |
| Free plan or trial | Free plan with 500 trial credits; 14-day money-back guarantee on paid plans | 7-day free trial on Studio and Agency (card required) |
| Client accounts | 20 on White Label; unlimited on Elite | 3 on Studio; unlimited on Agency |
| AI agents | Unlimited on both plans | Unlimited on all plans |
| Included usage | 60,000 credits (about $60) a month on White Label; 120,000 on Elite | 1,000 minutes (Studio) or 3,000 minutes (Agency) a month |
| AI voice usage | About $0.05–$0.10/min for the AI stack (voice and AI model) + $0.02/min Convocore fee = about $0.07–$0.12/min | $0.12/min after included minutes, covering platform, speech-to-text, AI model and text-to-speech |
| Phone line costs (extra) | Twilio fees billed separately (Convocore's pricing page estimates about $0.015/min) | Billed separately, from $0.014/min in the US; no telephony fee for web calls or your own carrier |
| Other usage charges | SMS through your own Twilio account | Call transfers $0.05/min; SMS $0.02 each ($0.01 with your own Twilio or Telnyx) |
| Phone numbers | 3 slots (White Label), 5 (Elite) | 3 included (Studio), 10 (Agency); extra numbers $5/month |
| Workflow runs (automations after a call) | No separate monthly limit published | 2,000/month (Studio); 10,000/month (Agency); extra runs $0.012 (Studio) or $0.010 (Agency) each |
| Channels | Website chat, WhatsApp, Instagram, Messenger, Telegram, Discord, SMS (via Twilio), phone. Email marked "Coming soon" in the dashboard | Phone (inbound and outbound), web calls, web chat, SMS, email |
| Custom domain | Yes, on both plans | Agency and Enterprise only |
| Client billing | You invoice clients yourself on White Label; Stripe Connect on Elite | Stripe billing on all plans; custom minute markup on Agency |
| Client self-signup | Yes, SaaS mode on Elite | Not described on its website |
| Compliance | GDPR, EU (Frankfurt) and US data regions; SOC 2 in progress | SOC 2 Type II and ISO 27001 listed; HIPAA mode per agent; BAA on Agency |
Source: Each provider's website and product, November 2026
Pricing
Trillet
Trillet has two self-serve plans and a custom Enterprise plan. They are billed monthly with no contract.
| Studio | Agency | |
|---|---|---|
| Price | $99/month | $299/month |
| Client workspaces | Up to 3 | Unlimited |
| Included minutes | 1,000 | 3,000 |
| AI usage after included minutes (telephony extra) | $0.12/min | $0.12/min |
| Phone numbers included | 3 | 10 |
| Workflow runs | 2,000/month | 10,000/month |
| Custom domain and branded emails | No | Yes |
| Custom minute markup | No | Yes |
| BAA for HIPAA | Not included | Included at no extra fee |
The $0.12/min rate is for AI usage only. Other charges are billed on top:
| Trillet charge | Price | When it applies |
|---|---|---|
| AI usage | $0.12/min after included minutes | Every AI-handled minute (platform, speech-to-text, AI model, text-to-speech) |
| Telephony | From $0.014/min (US) | Phone calls on Trillet's lines; none for web calls or your own carrier |
| Call transfers | $0.05/min | When a call is transferred to a person |
| SMS | $0.02 per message ($0.01 with your own Twilio or Telnyx) | Text messages |
| Extra phone numbers | $5/month each | Beyond the 3 (Studio) or 10 (Agency) included |
| Extra workflow runs | $0.012 (Studio) or $0.010 (Agency) each | Beyond 2,000 or 10,000 a month |
Trillet doesn't list yearly pricing or a refund policy. See Trillet's white label pricing page for the full list.
Why workflow runs matter: each workflow run is one automation Trillet carries out, such as sending an SMS after a call, emailing a summary or creating a booking. An agency whose clients get several follow-ups per call can use runs faster than minutes. For example, a client with 300 calls a month and 3 follow-up actions per call would use about 900 runs. Studio's 2,000 runs cover about two such clients, while Agency's 10,000 cover about eleven. Convocore doesn't publish a separate monthly limit for automations.
Convocore
| White Label | White Label Elite | |
|---|---|---|
| Monthly | $199/month | $349/month |
| Billed yearly | $133/month | $233/month |
| Client accounts | 20 | Unlimited |
| AI agents | Unlimited | Unlimited |
| Team seats | 10 | Unlimited |
| Monthly credits | 60,000 (about $60) | 120,000 (about $120) |
| Phone number slots | 3 | 5 |
| Concurrent call lines | 10 | 25 |
| SaaS mode (client self-signup) | No | Yes |
Convocore charges usage in credits: 1,000 credits equal $1 (its pricing page lists the platform fee as "20 credits / min ($0.020)"), and the same credits pay for chat and voice. A voice minute has two parts:
| Convocore charge | Price | Notes |
|---|---|---|
| AI stack (voice engine and AI model) | About $0.05–$0.10/min | Convocore's own estimate; depends on the engine and model you choose |
| Convocore platform fee | $0.02/min | Charged on every call |
| AI voice total | About $0.07–$0.12/min | The $0.05–$0.10 figure you may see on Convocore's homepage covers the AI stack only, without the $0.02 fee |
| Telephony | Billed separately by Twilio | Convocore's pricing page estimates about $0.015/min |
Convocore also has a free plan, and paid plans come with a 14-day money-back guarantee. Full details are on Convocore's white label plans and pricing pages.
Minutes and credits are not the same thing
Trillet includes minutes, which only cover voice and are priced at a flat rate. Convocore includes credits, which are a dollar balance that chat and voice both draw from. The cost of a Convocore voice minute changes with the voice engine and AI model you pick, and a chat message usually costs a small fraction of a voice minute.
That means the two can't be compared one to one. Trillet's 3,000 minutes are worth about $360 at its $0.12/min rate, while Convocore's 60,000 credits are worth $60. That's a big difference for voice-heavy agencies. For an agency whose clients mostly use chat, the $60 goes further than it looks, because it doesn't have to be spent on minutes.
What it might cost as you grow
The table below is an illustrative voice-only scenario, not a like-for-like quote. It shows how the two pricing models behave when every client uses only voice.
Assumptions:
- Each client uses 300 voice minutes a month, and nothing else.
- Trillet: the cheapest plan that fits the number of clients, its included minutes, and $0.12/min after that.
- Convocore: the $199 White Label plan (monthly billing), $60 of included credits, and $0.07–$0.12 per voice minute (its $0.05–$0.10 AI stack estimate plus the $0.02/min platform fee).
- Phone line fees are excluded for both platforms (Trillet's lines from $0.014/min, or Twilio on Convocore at an estimated $0.015/min). Call transfers, SMS and extra workflow runs are also left out.
| Your agency | Voice minutes | Trillet | Convocore |
|---|---|---|---|
| 3 clients | 900 | $99 (Studio; 900 of 1,000 included minutes used) | $199 + ($63–$108 of voice − $60 credits) = about $202–$247 |
| 10 clients | 3,000 | $299 (Agency; all 3,000 included minutes used) | $199 + ($210–$360 of voice − $60 credits) = about $349–$499 |
| 20 clients | 6,000 | $299 + (3,000 extra minutes × $0.12 = $360) = $659 | $199 + ($420–$720 of voice − $60 credits) = about $559–$859 |
How to read this: for voice-only clients, Trillet is cheaper at 3 and 10 clients. At 20 clients, the result depends on the voice and model you pick on Convocore: at the low end of its range Convocore costs less, and at the high end Trillet does. Real costs will also depend on call length, how many minutes each client actually uses, transfers, and phone line fees. Adding phone lines would raise both sides by a similar amount, since the published telephony rates are close ($0.014/min vs about $0.015/min).
The scenario changes a lot once chat is involved. Trillet's included minutes are described for voice, and its pricing page doesn't give a separate rate for web chat. On Convocore, chat draws on the same credits at a much lower cost per conversation than a voice minute. If your clients mostly use WhatsApp or website chat, the voice-only table above understates how far Convocore's plan goes. We haven't added a chat scenario, because chat cost per conversation varies too much by model and message length to give a fair single figure.
Voice agents
How Trillet works in practice: voice is the core of the product. You create an agent, attach a phone number (US, Canada, Australia, or UK mobile), and it answers or makes calls. After a call, Trillet's workflows can trigger follow-ups such as an SMS, an email, or a booking in another system, and each one counts toward the plan's monthly workflow runs. Calls can be transferred to a person, which costs $0.05/min on top of AI usage. Each agent can be switched to HIPAA mode, which turns off call recording and storage.
How Convocore works in practice: voice is one channel among several. You give an agent a phone number through Twilio (or bring your own carrier with SIP trunking), choose a voice engine such as ElevenLabs, Gemini Live, Grok or Ultravox, and pick the AI model. The same agent, with the same knowledge, can also answer WhatsApp messages and WhatsApp voice calls. The voice engine and model you choose decide where you land in the $0.07–$0.12/min range, before Twilio line fees.
Where each is stronger: Trillet, if voice is most of what you sell. It's simpler to price because the AI rate is flat and the minutes are bundled. Convocore gives you more choice of voice engine and model, which helps if you want to tune quality or cost per client.
Messaging channels
This is the biggest practical difference between the two.
Convocore: each agent has a Channels page where you connect WhatsApp, Instagram direct messages, Facebook Messenger, Telegram, Discord, SMS (through your Twilio account) and website chat. A clinic, for example, could start with WhatsApp and add Instagram and phone later, with the same agent and the same knowledge answering on all of them. Email appears in Convocore's plan lists, but when we checked the dashboard it was marked "Coming soon" (connecting Gmail accounts so the agent can reply to emails), so we haven't counted it as available.
Trillet: its website lists phone, web chat, SMS and email. Workflows let one trigger send calls, SMS and email together, and the agent can handle email replies and follow-ups. WhatsApp, Instagram and Messenger are not mentioned on Trillet's website.
Where each is stronger: Convocore, if your clients want AI on WhatsApp, Instagram or Messenger, which is common for clinics, salons, real estate and e-commerce. Trillet, if your clients need email handled by the agent today.
Building agents
Trillet: its AI builder creates an agent from a plain-language description, or from a client's website: you paste the URL and it builds a voice agent trained on that site. There are templates for reception, lead qualification and follow-up. Agencies that prefer coding tools can build agents with Trillet MCP from Claude Code, Cursor or Codex.
Convocore: agents are built in a visual editor, with flows for routing questions, handing off to people and calling APIs. Agents learn from websites, files, Google Drive and YouTube. Convocore's AI Wizard is a chat assistant inside the dashboard: you describe the agent you want, and it builds it, fills its knowledge base, tests it like a customer would, fixes problems it finds and publishes it to channels. You can also ask AI Wizard about an existing agent, for example to pull up its leads. Convocore also offers an MCP connector, so agents can be built from Claude, ChatGPT or Grok.
Where each is stronger: roughly even. Trillet is quick for turning a client's website into a working phone receptionist. Convocore's visual flows give more control over multi-step conversations across channels.
Integrations
Trillet: native integrations with GoHighLevel, Google Calendar, Cal.com and ServiceTitan, plus webhooks and an API for other tools. Its documentation and API reference are public. All integrations are included on every plan.
Convocore: integrations include Google Calendar, Shopify, Make, n8n and a REST API, with more listed on its integrations page. Its documentation is at docs.convocore.app.
Where each is stronger: it depends on your clients' tools. Trillet's GoHighLevel and ServiceTitan integrations suit agencies serving home services businesses. Convocore's Shopify, Make and n8n options suit e-commerce and agencies that automate with no-code tools.
Client management
Trillet: each client gets a workspace and a dashboard under your brand. Clients log in to your product and never see Trillet. Studio stops at 3 workspaces, so most agencies past their first few clients need Agency, which also adds your own domain and branded emails. Role-based access lets you control who sees what.
Convocore: each client gets a sub-account under your brand and domain, with its own agents, conversations and leads. The $199 plan allows 20 clients with 10 team seats, and Elite removes both limits. Client data is kept separate for each client.
Where each is stronger: Convocore gives more room on its entry agency plan (20 clients and a custom domain at $199). Trillet's Agency plan has no workspace limit at $299, which is lower than Convocore Elite at $349.
Billing your clients
Trillet: you connect your Stripe account on any plan and bill clients under your brand. On Agency, you set your own per-minute price for each client: Trillet charges you $0.12/min after the included minutes, and the difference is your margin. The pricing page doesn't mention a fee on client payments.
Convocore: on the $199 White Label plan, you invoice clients outside the platform, with no fee. On Elite, you connect Stripe through Stripe Connect, create client plans priced per minute or per message, and clients pay through the platform. Convocore charges a 0.5% fee on payments collected this way.
Where each is stronger: Trillet, for built-in Stripe billing from $99/month. Convocore Elite, if you want to price by message as well as by minute, which suits chat-heavy clients.
Client onboarding and self-signup
Convocore Elite: SaaS mode lets businesses sign up on your branded site, choose a plan, pay by card and start from templates such as Clinic & Appointments, without you setting up each account. This suits agencies that want to sell smaller plans without a sales call for each client.
Trillet: onboarding is agency-led. You set up each client's workspace and agents, and Trillet offers partner playbooks, templates and coaching. A self-signup flow for end clients isn't described on its website.
Where each is stronger: Convocore, if you want clients to sign up and pay on their own. Trillet's approach works well if you onboard each client personally anyway.
Compliance and security
Trillet lists SOC 2 Type II and ISO 27001 on its white label page, has a HIPAA mode for each agent, and includes a BAA at no extra fee on Agency and Enterprise. It also notes that a certification doesn't cover every regulated workflow, so regulated clients need a signed scope. Enterprise adds data residency in Australia and SSO.
Convocore describes itself as GDPR compliant, offers a Data Processing Agreement, and lets you choose an EU (Frankfurt) or US data region. Its Trust Center lists encryption in transit and at rest, access controls and incident response processes. It says it is working toward SOC 2 and is not yet certified. HIPAA and ISO 27001 are not listed.
Where each is stronger: Trillet, if you sell to healthcare or other clients who need SOC 2, ISO 27001 or a BAA. Convocore's EU data region and DPA may matter more to agencies with European clients.
Strengths and weaknesses
Convocore
- One agent across WhatsApp, Instagram, Messenger, Telegram, Discord, website chat, SMS and phone
- Free plan, and a 14-day money-back guarantee on paid plans
- 20 clients and a custom domain on the $199 plan
- Client self-signup and Stripe Connect billing on Elite, with plans priced per minute or per message
- AI Wizard builds, tests and publishes agents from a description
- Choice of voice engines and AI models
- GDPR, a DPA and an EU data region
- Far fewer voice minutes included than Trillet: $60 of credits a month on the $199 plan
- Self-signup and built-in billing need Elite at $349/month
- No SOC 2, ISO 27001 or HIPAA yet
- Email marked "Coming soon" in the dashboard
- Twilio line fees billed separately
Trillet
- 1,000 or 3,000 AI minutes included every month, with a flat $0.12/min AI rate after that
- 2,000 or 10,000 workflow runs a month for post-call automations
- Lowest entry price: $99/month for up to 3 clients
- SOC 2 Type II and ISO 27001 listed, HIPAA mode, and a BAA included on Agency
- Stripe billing on every plan
- Builds a voice agent from a client's website, plus Trillet MCP
- Email replies and follow-ups handled by the agent
- WhatsApp, Instagram and Messenger not mentioned
- Studio stops at 3 clients and has no custom domain, so growing agencies need Agency at $299/month
- No free plan; the trial needs a card
- Client self-signup not described
- Yearly pricing and refund policy not listed
Which should you choose?
Trillet is likely the better fit if your agency mainly sells AI phone receptionists and voice agents, especially to healthcare or other regulated clients. You get a large bundle of minutes, published compliance certifications and a fast way to build voice agents. The trade-off is fewer messaging channels and a move to $299/month once you pass 3 clients.
Convocore is likely the better fit if your clients want AI on WhatsApp, Instagram, Messenger and their website as well as the phone, or if you want clients to sign up and pay through your own branded site. The trade-off is higher usage costs for voice-heavy clients and no SOC 2 or HIPAA yet.
A simple test: if most of your clients will mainly use the phone, Trillet's model fits better. If most will want messaging channels, or a mix of chat and voice, Convocore's model fits better.
Frequently asked questions
Try Convocore
If your clients want AI on WhatsApp, Instagram, Messenger and their website as well as the phone, you can start on Convocore's free plan with 500 trial credits and build a demo agent for a real client. See the white label plans or pricing.
Disclosure: This comparison is published on the Convocore blog. Prices and features were taken from each provider's public website and product in November 2026. Both platforms have real strengths, and we have tried to show them fairly. Plans change often, so check each provider's site before you buy.
Sources
- Trillet white label pricing, Trillet
- Trillet white label, Trillet
- Trillet homepage (channels, integrations), Trillet
- Trillet documentation, Trillet
- Convocore white label plans, Convocore
- Convocore pricing, Convocore
- Convocore homepage (free plan, AI stack voice estimate, AI Wizard, channels), Convocore
- Convocore Trust Center, Convocore